Description

JOB SUMMARY: The Case Manager I is responsible for providing comprehensive support and guidance to a diverse, high-barrier clientele through a trauma-informed approach. This role involves building strong rapport with clients, conducting assessments, and developing personalized Client Success Plans that address employment readiness and programmatic needs. The Case Manager works collaboratively with clients to identify barriers to employment and create action plans to reduce those barriers. They provide advocacy, connect clients to wrap-around services, and offer post-placement follow-up to ensure long-term success and employment retention. 

NOTE: This is not a supervisory role.

Starting Pay: 

• $50-55K depending on experience

Benefits:

• Medical
• Dental
• Vision
• Life
• 401k
• *All employees are eligible for the RISE program at Goodwill. RISE helps employees gain the skills they need for personal and career growth through career guidance, job training, and support for life’s challenges.

ESSENTIAL JOB FUNCTIONS: 

• Build and maintain rapport with clients.
• Provides a welcoming, attentive and understanding environment to a diverse, high-barrier clientele with a trauma informed approach.
• Interpret and evaluate assessment results to create appropriate Client Success Plans.
• Demonstrate high level interview skills to assess programmatic needs and employment readiness. 
• Recommends program tracks based upon results of interview and assessments that align with the client’s interests and goals.  
• Identifies barriers to employment and creates a collaborative plan to reduce the barriers.
• Establish and maintain relationships with community resources for client referral to wraparound services.
• Provides advocacy and connects clients to appropriate wrap-around services.
• Research data to remain up to date on labor market and employment trends.
• Align resources to support job seekers with job interviews.
• Establish and maintain relationships with referring organization’s case managers or comparable staff. 
• Ensure proper documentation is obtained by job seekers for employment which includes but is not limited to: Driver’s licenses, social security cards, and other acceptable forms of identification. 
• Maintain accurate records, client notes, and data for all clients served in the CMS and in unit spreadsheets.   
• Maintain CARF records pertinent to the accreditation on behalf of Employment Services CARF Standard 2.D.
• Support clients in collaboration with GCO Human Resources, other departments, and state agencies. 
• Provide supporting documentation to the relevant parties for the purposes of continuity within programs. 
• Assist clients with various support that include applications for services and other relevant assistance to help clients overcome employment barriers. 
• Support the Goodwill mission, staff, and be responsible for duties involving Goodwill clients.
• Guide participant to modify attitudes and patterns of behavior by increasing understanding of self, personal problems, and the individual’s personal responsibility in resolving those problems.
• Provide post placement follow up guidance to increase long-term success of participant.
• Maintains data tracker for clients served and reports that data to supervisor. Reports will include, but not be limited to weekly reports, monthly reports, and any other additional information as requested.
• Review and be familiar with Goodwill of Central Oklahoma safety policies, programs and procedures and adhere to all safety rules, regulations, and safety codes. Attend safety training and meetings and report any unsafe work conditions, accidents, or injuries immediately.
• Must always ensure HIPAA compliance and client confidentiality.  

ADDITIONAL RESPONSIBILITIES:

• Perform other duties and projects as assigned by management.

QUALIFICATIONS:

• Bachelor’s degree in vocational rehabilitation, Counseling, Psychology, Sociology, or related field required.
• 1-3 years of verifiable Case Management Experience.
• CRC or LSW preferred, or CCM eligible (must obtain CCM within first six months of employment).
• Experience working with diverse populations including disabled individuals or those with significant barriers to employment and housing, preferred.
• Ability to speak, read and write the English language.
• Attend and pass a Defensive Driving Course.
• Clean driving record and must have driver's license and valid insurance.
• Reliable transportation required.  

CORE COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following:

• Live the Values of Respect, Integrity, Commitment, and Innovation.
• Results Driven
• Customer Focus
• Communication
• Time Management
• Action Oriented

KNOWLEDGE, SKILLS, AND ABILITIES: 

• Principles and techniques of vocational guidance, available community resources and instructional techniques.  
• Exercise good judgment and problem-solving ability.
• High level of attention to detail and execution of client initiatives.
• Excellent verbal and written communication skills and presentation. 
• Strong organizational skills and the ability to manage an active caseload.
• Strong sense of internal and external customer service.
• Strong time management skills and demonstrate adherence to timelines and schedules.
• Good interpersonal skills: able to work well with a wide range of people.
• Good problem-solving skills demonstrated through creativity and professionalism.
• Maintain professional poise under pressure.
• Proficiency in Microsoft Office products such as Word, Excel, PowerPoint, and Outlook.
• Must be able to use Gmail and navigate Google Apps. 

PHYSICAL REQUIREMENTS: The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• This work is sedentary and requires the following physical activities: Sitting for long periods of time; occasional bending, squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity.
• The ability to lift 25 pounds, or more with or without assistance.
• Some work sites require long periods of walking and standing. 
• Employee is required to operate a computer.

WORK ENVIRONMENT: 

• Works in a climate controlled, office environment most of the time.
• Low noise level.
• Requires some local travel providing own transportation.

NOTE: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.